Frequently Asked Questions

We have listed here the questions that we get asked most frequently. Click on the relevant question to see the answer. If your question is not answered here, please email the Customer Services Team at enquiry@bakerross.co.uk or telephone 0344 576 8933.

To see our Terms & Conditions please click here.

YOUR SUBSCRIPTION

How does the Craft-It! BOX subscription work?

When you sign up for a Craft-It! Box subscription, each month a personalised Craft-It! Box will be delivered to your child full of creative and inspirational themed crafts designed to expand their imagination and help develop key skills.

Your first box will be delivered within 3-5 working days. Thereafter you will receive your Craft-It! boxes during the 2nd week of each month. If you sign up after the 23rd , you’ll receive the first box within 3-5 working days, then to prevent you receiving another box immediately after, your 2nd box will arrive the month after next.

Payment for the first box is taken at the time of ordering. Then a regular monthly subscription follows with payment taken the first week of each month. You can cancel the subscription anytime by logging into your account.

Subscription boxes are delivered FREE to UK addresses, including Northern Ireland, Scottish Highlands & Islands, Isle of Man, Isles of Scilly and Channel Islands. Currently we do not deliver to International addresses.

How do I order a Craft-It! BOX subscription?

Click GET STARTED and fill out your child’s details and delivery address together with payment details. You’ll receive a confirmation email confirming your subscription.

Why do I need to create an account with Baker Ross?

We require you to create an online account with us so you can easily manage and amend your subscription details at any time.

How will I be charged?

When you first sign up for the subscription you will need to provide payment details to pay for the first delivery and give us permission to use those payment details to set up future payments for your monthly deliveries. You will be able to cancel the subscription at any time.

When do I get charged for my monthly subscription?

Your first box will be charged at the time of order. Thereafter, payment will be taken the first week of each month. The payment instruction will be sent to your bank up to 2 working days before your Craft-It! Box is dispatched.

How do I cancel my Craft-It! BOX subscription?

Subscriptions can be cancelled at any time prior to despatch. To cancel your subscription follow the steps below:

  1. Log into your account here
  2. Click on "My Subscriptions"
  3. Switch Subscription status to "Cancel"

Please Note: If your next box has already been processed or in transit, we will not be able to cancel your subscription with immediate effect. Cancellation will therefore take effect from the following box. We will confirm receipt and cancellation of your request by email.

Can I pause my subscription if I go on holiday?

Sorry, you cannot pause a subscription if you go on holiday.

How will you acknowledge my order?

You will be sent a confirmation email after you have completed your order.

When will the first box in my subscription be sent?

Your first box will be delivered within 3-5 working days after signing up.

When will I receive my monthly Craft-It! BOX?

You should receive your Craft-It! Box during the 2nd week of each month.

I haven’t received my Craft-It! BOX yet?

Boxes are dispatched during the first week of the month and should be with you within 3-5 working days. If you haven’t received your box by the 12th day of the month, please contact us.

Can I order a Craft-It! BOX subscription as a gift?

Yes, but bear in mind the box will not be gift wrapped. If you are gifting subscription boxes for more than one child at different addresses, you will need to make a separate subscription order for each child.

How do I change the details of my subscription?

Just log into your account and click on ‘My Subscription’ where you will be able to amend your details.

What age are the Craft-It! Boxes suitable for?

The subscription box contents are suitable for children aged 3-9 years. They are not suitable for children under three years due to small parts. As a precaution, we recommend an adult supervises all craft activities of young children.

DELIVERY

When will my first box arrive?

Your first box will be delivered within 3-5 working days after signing up.

When will I receive my monthly Craft-It! BOX?

You should receive your Craft-It! BOX during the 2nd week of each month.

I haven’t received my Craft-It! BOX yet?

Boxes are dispatched during the first week of the month and should be with you within 3-5 working days. If you haven’t received your box by the 12th day of the month, please contact us.

How will my Craft-It! BOX be delivered?

Your Craft-It! BOX will be delivered by Royal Mail.

Do I need to be in to receive my Craft-It! BOX?

No, you do not have to be at home. The Craft-it! BOX is designed to go through standard sized letter boxes.

My box is damaged, what shall I do?

In the event your box should arrive damaged, please email the Customer Services Team at enquiry@bakerross.co.uk or telephone 0344 576 8933.

Can I pause delivery of my boxes if I go on holiday?

Sorry, you cannot pause a subscription if you go on holiday.

How do I change my delivery address?

Just log into your account and click on ‘My Subscription’ where you will be able to change your address. However, if you change your address when the box has already been processed or in transit, we will be unable to send it to your new address.

Do you deliver to addresses outside the UK mainland?

Currently we only deliver subscription craft boxes FREE to UK addresses, including Northern Ireland, Scottish Highlands & Islands, Isle of Man, Isles of Scilly and Channel Islands. We currently do not deliver to International addresses.

PAYMENT

What payment methods do you accept?

We accept credit and debit cards from Visa or Mastercard.

How safe is it to purchase through Baker Ross?

Our website uses the latest SSL encryption methods throughout and we run regular scans and tests of our systems to make sure you can safely shop from us.

When do I get charged for my monthly subscription?

Your first box will be charged at the time of order. Thereafter, payment will be taken in the first week of each month. The payment instruction will be sent to your bank up to 2 working days before your Craft-It! Box is dispatched.

How do I update my credit card details?

Please contact our Customer Services Team at enquiry@bakerross.co.uk or telephone 0344 576 8933.

How do I switch from paying by credit card to direct debit?

At the moment we do not accept direct debit payments.