Across our business we are committed to making positive changes by putting sustainability at the forefront of what we do and the great value products we create.

By working with responsible partners, we strive to give our customers the very best in products and services that are kind and conscious to the planet. Customers can trust that our craft kits are made using FSC certified materials and are sustainably sourced.

Our target is to have 100% recyclable polybag packaging by 2026 and be completely polystyrene free by 2030.

Product packaging

Approximately 99% of the polybags we use are recyclable. Our goal is to have 100% recyclable polybag packaging within the next two years.

Polystyrene packaging is only used to protect some of our ceramic products. We are looking at new ways to package these products to be completely polystyrene free.

Products and catalogue

Our paper, card and wood are sustainably sourced from commercial forests in China where the cutting down and replanting of trees is strictly controlled.

Our catalogues are 100% recyclable and can be included within your household recycling collections. We only send our catalogues to customers and organisations who have explicitly requested one so to keep waste to a minimum.

We source our paper from suppliers who abide by sustainable forest management practices and who are PEFC certified. PEFC certification assures that forests are managed in line with challenging environmental, social and economic requirements and the end-to-end supply chain is closely monitored.

The printers we use are accredited to ISO:14001 which is the global standard for effective environmental management systems and ensures there is continual assessment of environmental impact and improvements.

Recycling waste

Our target as a business is to recycle 100% of materials that can be recycled.

We use the Cartridge Collection Programs with Lexmark, Canon and HP for our printer toners. This helps us reduce our impact on the environment as every spent toner that is returned to the manufacturer is either reused or recycled, with 0% going to landfill.

All our electrical and electronic equipment is disposed of by a certified partner using the Waste Electrical and Electronic Equipment Directive (WEEE Directive). We make sure that all our IT equipment is recycled ethically and responsibly by closely adhering to a zero-landfill policy.

Distribution packaging

Our packaging partner is a responsible packaging supplier who operates an Environmental Management System and complies with the requirements of ISO 14001. We only use FSC certified material for our packaging.

The cardboard packaging we send out to customers is designed to be utilised many times before reaching the end of their usable life and can then be recycled. These products are made from approximately 86% of recycled content currently.

Our mailer bags are FSC certified using 60% recycled content for the paper liner and 30% for the bubble inner.

Inks used on all our packaging are water based.