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The website was easy to use and goods arrived quickly.
I have had a ongoing problem with being delivered the wrong item and to date this is still not resolveed. I order a 50pc kids fun toy CHRISTMAS pack and three times I have now been delivered the ordinary pack and not Christmas.
I am a little fed up of calling and sending back packages - please can I be send an Christmas pack as the party is a Christmas event. I also did not recieve a festive stationery pack. It seems you do not have the Xmas stock ready to deliver yet customers can order it.
Our Response:
Thank you for your feedback. Having looked into your query I can see that you have received the correct Toy Pack. Please feel free to contact Customer Service if you wish to discuss this matter further. In regards to the Festive Friends Stationery Stall Pack, as stated on your invoice this item has now sold out. I apologise for any inconvenience caused.
I have had a ongoing problem with being delivered the wrong item and to date this is still not resolveed. I order a 50pc kids fun toy CHRISTMAS pack and three times I have now been delivered the ordinary pack and not Christmas.
I am a little fed up of calling and sending back packages - please can I be send an Christmas pack as the party is a Christmas event. I also did not recieve a festive stationery pack. It seems you do not have the Xmas stock ready to deliver yet customers can order it.
Regards Sharon