Watch these butterflies fly! Easy to assemble polystyrene glider kits. 165mm wingspan. 6 assorted. Age 3+. SSP 50p each.
Service rating: Usually excellent but still waiting on response to one product and a query on my invoice Product: They were not suitable for their purpose, the majority of them broke during construction or during their trial fly. I have written to BR regarding this but am still waiting a response from them. I have used other gliders that they sell without this problem.
Thank you for taking the time and trouble to leave us feedback. Please be advised that I am aware of the voice message you have left us regarding this matter. I have contacted you via email to resolve this issue.
Service rating: easy to use web site and really good prices Product: great fun and easy to make
Good service quick delivery
Service rating: Arrived in time Product: My class love these
Service was speedy and hassle-free
The service was excellent the products arrived with in estimated delivery and were well wrapped ad safely packed. I was out when they arrived but the package was left in a safe place.
Excellent service and good value for money
Products turned up with 3 items missing. Rung baker Ross and was assured they would be sent out and received within 2 working days. 4 weeks later the last 3 items arrived however I had to pay £3.80 at the post office as baker Ross had not paid the postage fees. By this time I had to use something else as it was leaving presents for the children and we'd already finished school. Not impressed with customer service which is a shame because products are lovely.
We are sorry to hear that you have been disappointed on this occasion. I can see from looking into this further, that we did initiate for the missing items to be sent to you. However, we are extremely concerned, as all replacements are despatched with pre-postage and would never ask our Customers to pay towards postage in these circumstances. Please be advised, that a member of our Customer Services Team will be in touch with you shortly.
I love Baker Ross, great company with good products, however I was let down badly by them on this order. Ordered them with half an hour to go before the deadline. Paid for the next day delivery and made sure it was processed and through.
I received the email telling me the order was packed and dispatched.
Then no package arrives.
I call the next day to ask and was informed it was left behind in the depot.
This meant I had to dash out and buy other items for a party that I had ordered from Baker Ross.
Upon complaining I was told I would be credited back the delivery charge, I have yet to see that this has happened.
I am still ordering stock, but not on the next day setup as I do not feel that I can rely on this method any more.
Thank you for taking the time and trouble to leave us feedback. Please be advised that on looking into this further for you, I can see that a refund was processed on 30.5.14. This would have been refunded back to the original method of payment. Should you wish to discuss this further. Please do not hesitate to contact our Customer Services Team on 0344 576 8933
Service rating: Always a pleasure to do business with. Product: Great for a school holiday treat
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